Welcome to Chinese360. These Terms of Use (“Terms”) govern your access to and use of the Chinese360 mobile application, website, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Services.

Chinese360 is a language-learning platform designed to help users learn Chinese through lessons, quizzes, pronunciation practice, vocabulary exercises, progress tracking, and other educational features.

Chinese360 respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you use our mobile application, website, and related services (collectively, the “Services”).

Chinese360 is a mobile app designed to help users of all ages learn Chinese through lessons, quizzes, vocabulary practice, pronunciation exercises, progress tracking, and other educational features. By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

This Privacy Policy applies to information we collect through our mobile app, our website, customer support communications, social media pages we control, and other services that link to this Privacy Policy. This Privacy Policy does not apply to third-party websites, apps, or services that we do not control, even if they are linked from our Services.

We may collect several categories of information depending on how you use our Services.

2.1 Information You Provide Directly

When you use our Services, you may provide us with personal information such as your full name or display name, email address, phone number, date of birth or age range, profile photo or avatar, language preferences, and your learning level and goals. You may also provide us with content that you submit through the app, including answers, notes, flashcards, comments, forum posts, feedback, customer support messages, and other communications. If you make a subscription purchase, we may receive payment-related details connected to that purchase, although payment card information is generally processed by third-party payment processors and is not stored directly by us.

2.2 Learning and Usage Data

To provide the learning experience, we may collect information about how you use the app and how you progress in your studies. This may include your lesson completion history, quiz and test results, saved or reviewed vocabulary, pronunciation practice results, and your progress in speaking, listening, reading, and writing. We may also collect your saved preferences, such as favorite lessons or study schedules, along with interaction data such as taps, screens viewed, session duration, and feature usage.

2.3 Audio and Speech Data

If the app includes pronunciation or speaking practice, we may collect voice recordings, speech input, pronunciation analysis results, and transcriptions generated from speech. We use this information to provide speaking exercises, pronunciation feedback, and related learning features.

2.4 Device and Technical Information

We may automatically collect certain technical information when you use our Services. This may include your app version, unique device identifiers, IP address, mobile network information, crash logs, performance and diagnostic data, and browser type if you use our website.

2.5 Location Information

We may collect approximate location information derived from your IP address for purposes such as language or regional customization, fraud prevention, analytics, and legal compliance. We will only collect precise location data if you give us permission and if the relevant feature requires it.

2.6 Cookies and Similar Technologies

If you use our website or app, we and our service providers may use cookies, SDKs, pixels, and similar technologies to remember your settings, keep you signed in, analyze performance and usage, personalize content, and measure marketing effectiveness.

We collect information in several ways. Some information is provided directly by you when you create an account, complete lessons, contact support, or submit content. Other information is collected automatically when you use the Services. We may also receive information from third-party services such as login providers, payment processors, analytics providers, and app store platforms. In some cases, we may receive information from educational partners or promotional partners where permitted by law and with appropriate notice.

We use your information for a variety of purposes related to operating and improving the Services.

To provide the Services, we use your information to create and manage your account, deliver Chinese learning content and exercises, track your learning progress, provide personalized lesson recommendations, enable pronunciation and speech features, sync your data across devices, and provide customer

To improve and personalize the experience, we may use your information to personalize content based on your level, goals, and activity, improve lessons, quizzes, and overall user experience, understand how users interact with the app, develop new features and educational tools, and troubleshoot bugs or improve performance.

We may also use your information for security and legal compliance purposes, including protecting against fraud, abuse, and unauthorized access, enforcing our Terms of Service, complying with legal obligations, responding to lawful requests from regulators or law enforcement, and protecting our rights, users, and property.

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with similar data protection laws, we process your personal data only when we have a valid legal basis to do so. Depending on the purpose of processing, we may rely on different legal bases.

We may process your personal data when it is necessary for the performance of a contract, such as when we create and manage your account, provide lessons and learning features, track your progress, sync your data across devices, and otherwise provide the Services you request.

We may also process your personal data based on your consent, for example when you agree to receive marketing communications, enable optional cookies or similar technologies, provide optional voice recordings, or allow access to certain device permissions.

In some cases, we may process your personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These legitimate interests may include improving the Services, maintaining platform security, preventing fraud, responding to support requests, analyzing app performance, and developing new features.

In some cases, we may process your personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. These legitimate interests may include improving the Services, maintaining platform security, preventing fraud, responding to support requests, analyzing app performance, and developing new features.

We may also process your personal data where necessary to comply with legal obligations, including applicable laws, regulations, lawful requests, tax or accounting requirements, or legal processes.

Where we rely on your consent, you may withdraw it at any time. Where we rely on legitimate interests, you may have the right to object to that processing in certain circumstances.

We do not sell your personal information in the traditional sense. However, we may share your information in certain circumstances.

We may share information with vendors and service providers who perform services on our behalf, such as cloud hosting providers, analytics providers, customer support tools, email delivery services, authentication providers, speech recognition and AI service providers, and crash reporting or diagnostic tools.

These providers are only permitted to use your information as necessary to provide services to us and in accordance with applicable laws.

We may also disclose information if required to do so by law or if we believe in good faith that such action is necessary to comply with legal obligations, protect and defend our rights or property, prevent fraud or abuse, or protect the safety of users or the public.

In addition, we may share your information for other purposes when you direct us to do so or provide your consent.

If the app includes community features such as leaderboards, discussion boards, comments, or shared study groups, information you post in those areas may be visible to other users. You should be careful when sharing personal information in public or shared spaces.

Our Services are intended for general audiences, including learners of different ages. However, we take children’s privacy seriously. If the app is used by children under the age required by applicable law, we may implement additional protections. These may include requiring parental or guardian consent where legally required, limiting the collection of personal information, allowing parents or guardians to review, correct, or delete a child’s information, and disabling certain social or public features for child users.

We retain your information only as long as necessary for the purposes described in this Privacy Policy. This includes providing the Services, maintaining your account, complying with legal, tax, accounting, and regulatory obligations, resolving disputes, and enforcing agreements. When information is no longer needed, we will delete it or anonymize it unless we are required or permitted by law to retain it for a longer period.

We use reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures may include encryption in transit, secure authentication practices, access controls, monitoring and logging, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we therefore cannot guarantee absolute security.

Depending on your location, you may have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your personal information, object to or restrict certain processing, withdraw consent where processing is based on consent, request data portability, opt out of certain marketing communications, and manage cookies or tracking preferences where applicable.

You may also be able to review and update certain account information directly within the app settings. To exercise your rights, please contact us at [Support Email Address]. We may need to verify your identity before processing your request.

You may request deletion of your account at any time through the app settings or by contacting us. When you delete your account, we will delete or anonymize your personal information within a reasonable period unless we need to retain certain information for legal, security, fraud prevention, or operational purposes. Some residual information may remain in backups for a limited period.

We may send you push notifications or emails related to your use of the Services, including reminders to continue your lessons, streak and achievement updates, account or security alerts, subscription notices, and product updates or promotions. You can manage push notifications through your device settings and marketing emails through the unsubscribe link or your account settings.

Our Services may use third-party services such as the Apple App Store or Google Play, Google, Apple, or other login providers, payment processors, analytics tools, customer support platforms, cloud storage providers, and AI or speech recognition tools. These third parties may collect, process, or store information according to their own privacy policies, and we encourage you to review those policies separately.

We may use analytics tools to understand app usage and improve our Services. These tools may collect information such as app sessions, screen views, device identifiers, events and conversions, and approximate location. If we display advertising, advertising partners may use identifiers and similar technologies to show relevant ads and measure campaign performance, subject to your device permissions and applicable law. You may be able to limit ad tracking through your device settings.

We do not intentionally collect sensitive personal information unless it is necessary for a specific feature and permitted by law. You should not submit sensitive information through the app unless it is specifically requested and clearly justified.

Some browsers or devices may offer a “Do Not Track” setting. Because there is not always a consistent industry standard for responding to these signals, our Services may not respond to them in all cases.

Depending on where you live, additional rights and disclosures may apply under local laws, including but not limited to the European Economic Area, the United Kingdom, California, and other jurisdictions. Where required by law, we will provide additional notices and honor applicable consumer privacy rights.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. If required by law, we will provide additional notice, such as through the app, by email, or through other appropriate means. Your continued use of the Services after the updated Privacy Policy becomes effective means that you accept the revised policy, unless otherwise required by law.

If you have any questions about these Terms, please contact us at: